Darak Gifting Co.
At Darak Gifting Co., every product is personalized and made to order with great care, using the details you provide at the time of purchase. Because each item is uniquely created especially for you, we are unable to offer returns, exchanges, or cancellations once an order has been placed.
No Returns, Exchanges, or Cancellations For:
- Change of mind
- Incorrect personalization details provided by the customer
- Personal preferences (color, design, size, etc.)
We encourage you to double-check all personalization details — names, dates, spellings, and design choices — before confirming your order, as we begin production shortly after purchase.
Damaged, Defective, or Incorrect Orders
While we take great care in crafting and packaging every order, we understand that issues can occasionally occur in transit or during fulfillment. If your order arrives:
- Damaged or broken
- Defective
- Incorrect due to our error
please notify us within 48 hours of delivery by emailing darakgiftingcompany@gmail.com.
What to Include in Your Request
To help us verify and process your request quickly, please share:
- 📹 An uninterrupted unboxing video, recorded continuously from the moment the sealed package is first opened — without cuts, pauses, or edits
- 📸 Clear photos of the damaged, defective, or incorrect item
- 🧾 Your Order Number
Requests submitted without this documentation, or after the 48-hour window, may not be eligible for review.
Resolution
Once we receive your request, our team will review the submitted evidence. If the issue is verified, we will offer a replacement or refund, depending on the nature of the issue.
- Updated Last on 25 Jul 2026